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Being in the right place at the right time

"Because of some previous work that I had done with councils I had already a well-established database of contacts for most councils in Scotland, however the exception to this was ————.

So, having received a Free2mail lead for the above council I wasted no time in contacting ————, who told me that there was a tender for risk assessments to go out and in fact he thought that it might already be too late, and because the council had no established business relationship with us, this might make the process of accepting our bid even more difficult.

I proceeded to close for an interview so that I could discuss all aspects of our services and in particular that of the risk assessment. I was then referred to ———— who dealt with the more technical aspects of maintenance services.

Having already seen our electronic brochure and after I presented our services in detail he told me that my visit had not been a waste of time. They had apparently been less than satisfied with a previous supplier who had seriously misjudged the time required to do a previous job, additionally key benefits that we offered were not only the quality of our risk assessment and accreditation processes, but also the credibility we gained as a company by being fair and honest as to how long the process would take.

Having successfully being put on the list for the tender I followed this up with several conversations with a Mr ———— and submitted our bid. The day after the closing date I was told we had been successful and had gained an order for £120,000 of risk assessments.

In summary, due to the lead from Free2mail I was in the right place and at the right time to follow up on a customer requirement to do a significant number of risk assessments. I felt that the customer contact with Free2mail and the availability of the electronic brochure helped pre qualify and start to establish a level of trust with EHS as a supplier because we did not have an ongoing business relationship with this council. Thanks again Free2Mail, looking forward to more qualified leads and appointments.."